Warranty

We stand by our products and want to help you with any problems you may have. If your product suffers from a manufacturer defect covered under warranty, you can return it to us for repair or replacement.

If you have questions or need to return a product to us, please contact a Customer Care Specialist to assist you.

Qdos Warranties:

Your Qdos product (purchased new from an authorized dealer) is warranted to be free from manufacturing defects in material or workmanship for a period of 12 months from date of purchase, when used under normal conditions and in compliance with the instructions. Qdos will either repair, or replace any parts necessary to correct any defect in material or workmanship during the warranty period. Qdos reserves the right to assess the condition of the damaged product prior to offering a repair or replacement. This may require the product to be sent to our North American Distributor, Regal Lager, in Atlanta, GA, for an assessment at the expense of the purchaser.

You will get an additional 3 months of extended warranty for registering your Qdos baby gate online. Click here to register your Qdos baby gate.

Your Qdos product is warrantied under the following conditions:

• It was purchased NEW from an authorized dealer
• It was purchased within 12 months (15 months for baby gates that were registered online)
• You are the original purchaser; warranty is non-transferable
• Product was used under normal conditions and installed according to instructions
• Misuse or normal wear and tear is not covered

If you believe your product is covered under the warranty as listed above, please fill out our Product Claim Form with as much information as possible and our Customer Care team will be in touch.

Past your warranty period, but need a spare part or have another issue? Customer satisfaction is our top priority, so please reach out to our Customer Care team and we will do our best to assist you.

Authorized Dealers:

Only Qdos Authorized Retailers appearing on the Where To Buy page on this website may sell Qdos products on the Internet. The Qdos Authorized Retailer must own the website. Sales outside the U.S. and Canada are prohibited.

Qdos products purchased from a NON-AUTHORIZED retailer voids all product warranties. Sales on third party websites, such as eBay®, are strictly prohibited.